December 2018

hospitality consultant
The hidden element
What irks travelers even more than having to pay the growing number of hotel fees is the fact that they may not even know about them until they've already booked the room, or worse, are presented with their bill. So...
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hospitality consultant
Training to be exceptional
‘Experience’ is the buzzword in the hospitality industry and many hotel management teams are striving to provide the perfect conditions that turn the experience of a hotel stay into a loyal repeat guest, setting it apart from everyone else. Emotionally...
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hospitality consultant
The Boutique deal
The boutique hotel concept emerged several decades ago catering to travelers that were looking for a more personalised, private and custom experience than generally was on offer in the more mainstream hotels. Today’s traveler is looking for services and features...
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hospitality consultant
Trails of adventure
Adventure travel has evolved into its own travel niche encompassing physical activity, a connection to nature and immersive cultural experiences. Adventure travelers demand much more than exposure to nature, they want to experience something new and out of the ordinary....
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hospitality consultant
Banking on sustainability
The hospitality industry has seen significant change as green initiatives have taken a more prominent role in the consciousness of guests. Hotel management is now held accountable to sustainability standards. Many hotels worldwide practicing sustainability are seeing the benefits of...
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