February 2019

hotel consultant
When business becomes leisure
Business travelers are the bread and butter for many city hotels, but as the workforce continues to evolve their wants and needs are also shifting. Fortunately a majority of employees traveling for work are happy with the prospect and hoteliers...
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hospitality consultant
Perceiving complaints as constructive criticism
Dealing with guest conflict is one the hardest things employees face in the service industry. If poorly managed, an on-property complaint can escalate to a bad online review and negative reviews can frighten prospective guests away and put a permanent...
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Luxury Restaurant design
Travel with a conscience
New trends are emerging as hotel management teams seek to reinvent themselves in the face of global travel patterns. Much of the reinvention is happening among luxury and boutique hotels that have shown surprising strength in the face of global...
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hospitality consultant
The Right Fit
Selecting the ideal designer for an upcoming hotel property is the foundation for its success. Choosing the designer that you think has the right approach, one that knows how to translate a particular brief into a very good design is...
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