Articles

hospitality consultant
The Boutique deal
The boutique hotel concept emerged several decades ago catering to travelers that were looking for a more personalised, private and custom experience than generally was on offer in the more mainstream hotels. Today’s traveler is looking for services and features that facilitate a working lifestyle while carving out space for...
hospitality consultant
Trails of adventure
Adventure travel has evolved into its own travel niche encompassing physical activity, a connection to nature and immersive cultural experiences. Adventure travelers demand much more than exposure to nature, they want to experience something new and out of the ordinary. The demand for adventure vacations has risen due to increased...
hospitality consultant
Banking on sustainability
The hospitality industry has seen significant change as green initiatives have taken a more prominent role in the consciousness of guests. Hotel management is now held accountable to sustainability standards. Many hotels worldwide practicing sustainability are seeing the benefits of these practices in both the short and long term basis...
Hospitality Consultant
Personal enrichment triumphs
Global consumers are becoming more affluent, stimulating an increasing trend of disposable income invested into experiences and surroundings versus material goods. The shift in consumer desires from material goods to a craving for real life experiences has increased demand in luxury travel. Hotel and resort management have to take into...
Hotel Design Consultant - LVO Associates
The genuine host approach
The modern day traveler’s quest for something new and different has inspired hotel management to offer settings with an intimate atmosphere, home style meals, personalised service and a unique experience. With that, the hospitality industry has come full circle with a modern breed of sophisticated and charismatic boutique hotel owners...
hospitality consultant
Building on loyalty
Building customer loyalty in the hospitality industry is one of the most important steps for a hotel’s success. Travelers are spoilt for choice as there are many options and the competition is fierce for hotel management. With so many accommodation choices and peer reviewed content to consume, attracting a return...
hospitality consultant
Going green and sustainable
In recent years, environmentally friendly hotels have sprung up across the globe, catering to increasingly sophisticated consumers that demand only the most exclusive and authentic experiences. The seasoned traveller expects a resort to be green and eco-friendly in all aspects, to reduce its carbon footprint and, ultimately, to help improve...
hospitality consultant
Health tops indulgence
Hotel management today is applying a more innovative approach and adapting faster to stay on top of changing customer needs by understanding millennial preferences and leveraging on new technology in a competitive market. In a rapidly changing food and beverage landscape hoteliers and restaurant management teams are taking into account...
hospitality consultant
Neighbourhood vibes: Embracing local appeal
In recent years, there has been an even stronger push for the hospitality industry to deliver more authentic and integrated experiences to cater for the preferences of the social media age and the Millennials. Today’s travelers want more than just a place to stay; they want to truly connect with...
hospitality consultant
Great leaders claim respect
Ensuring your business has strong leaders and the correct leadership skills is crucial to success. If you want to be good at what you do and be a great leader take action not a position. You cannot impose leadership on your associates and employees and you cannot force them to...