Articles

Hotel Design Consultant - LVO Associates
The genuine host approach
The modern day traveler’s quest for something new and different has inspired hotel management to offer settings with an intimate atmosphere, home style meals, personalised service and a unique experience. With that, the hospitality industry has come full circle with a modern breed of sophisticated and charismatic boutique hotel owners...
hospitality consultant
Building on loyalty
Building customer loyalty in the hospitality industry is one of the most important steps for a hotel’s success. Travelers are spoilt for choice as there are many options and the competition is fierce for hotel management. With so many accommodation choices and peer reviewed content to consume, attracting a return...
hospitality consultant
Going green and sustainable
In recent years, environmentally friendly hotels have sprung up across the globe, catering to increasingly sophisticated consumers that demand only the most exclusive and authentic experiences. The seasoned traveller expects a resort to be green and eco-friendly in all aspects, to reduce its carbon footprint and, ultimately, to help improve...
hospitality consultant
Health tops indulgence
Hotel management today is applying a more innovative approach and adapting faster to stay on top of changing customer needs by understanding millennial preferences and leveraging on new technology in a competitive market. In a rapidly changing food and beverage landscape hoteliers and restaurant management teams are taking into account...
hospitality consultant
Neighbourhood vibes: Embracing local appeal
In recent years, there has been an even stronger push for the hospitality industry to deliver more authentic and integrated experiences to cater for the preferences of the social media age and the Millennials. Today’s travelers want more than just a place to stay; they want to truly connect with...
hospitality consultant
Great leaders claim respect
Ensuring your business has strong leaders and the correct leadership skills is crucial to success. If you want to be good at what you do and be a great leader take action not a position. You cannot impose leadership on your associates and employees and you cannot force them to...
hospitality consultant
Veganism: A better world
The issues surrounding the quality of protein we buy due to the harmones added to the diet of animals, pollution of our seas resulting in fish riddled with toxic chemicals and materials, have led to a rethink what we eat. People are embracing healthier options and switching to a vegan...
hospitality consultant
Unplugged: Real time out
Disconnecting from the turmoil of modern times can be the ideal antidote to the stress of day-to-day life and purposely having no connectivity with the outside world is a new aspect of the luxury resort experience, to a certain segment of frequent travellers. The promise of quality relaxation time appeals...
hospitality consultant
The human touch
While travellers rely on technological devices to make choices and find the best holiday trips, they still want to feel that their needs and preferences are understood once they arrive at their destination. The ultimate in modern luxury is to put the human touch, that very first point of contact...
hospitality consultant
Small space, big impressions
Advances in technology, changing demands and tighter budgets are shifting the objective and goals in the meetings industry. In their pursuit of creating memorable experiences, hoteliers are getting more creative to deliver more personalised experiences for delegates. Large conferences of the past are being traded in for several smaller meetings...