Dealing with guest conflict is one the hardest things employees face in the service industry. If poorly managed, an on-property complaint can escalate to a bad online review and negative reviews can frighten prospective guests away and put a permanent scar on the reputation and revenue of the hotel property....
New trends are emerging as hotel management teams seek to reinvent themselves in the face of global travel patterns. Much of the reinvention is happening among luxury and boutique hotels that have shown surprising strength in the face of global competition. As the constant stream of new hotels hit the...
Selecting the ideal designer for an upcoming hotel property is the foundation for its success. Choosing the designer that you think has the right approach, one that knows how to translate a particular brief into a very good design is the beginning of a long and fulfilling relationship. Hoteliers need...
Driven by smarter devices everywhere armed with cloud based services and cognitive intelligence, the world is changing at a dizzying pace and resort and hotel management teams are scrambling to keep up with this reality. The falling cost of innovations and easy access to new technology has resulted in hyper...
Travelers needing an outlet different from normal are heading for a transformative healthy experience making wellness tourism popular. There are many new combinations of travel destinations that focus on ‘healthy’ experiences that appeal to both children and adults that come at much more affordable price-points. With so much constant daily...
The decision on whether to brand a property or to operate independently is one that hotel owners need to take into consideration right from the start as it will have a lasting impact on success. The hotel’s brand will be a defining part of the profitability, image and value of...
What irks travelers even more than having to pay the growing number of hotel fees is the fact that they may not even know about them until they've already booked the room, or worse, are presented with their bill. So you need to do your due diligence and find out...
‘Experience’ is the buzzword in the hospitality industry and many hotel management teams are striving to provide the perfect conditions that turn the experience of a hotel stay into a loyal repeat guest, setting it apart from everyone else. Emotionally intelligent employees connect at the “heart level” with guests and...
The boutique hotel concept emerged several decades ago catering to travelers that were looking for a more personalised, private and custom experience than generally was on offer in the more mainstream hotels. Today’s traveler is looking for services and features that facilitate a working lifestyle while carving out space for...
Adventure travel has evolved into its own travel niche encompassing physical activity, a connection to nature and immersive cultural experiences. Adventure travelers demand much more than exposure to nature, they want to experience something new and out of the ordinary. The demand for adventure vacations has risen due to increased...