Articles

hospitality consultant
Memories For A Life Time
A great way to enjoy family milestones is by celebrating special events on vacation with the ones you care about. With a little advance planning, you can create memories on the road that your family and friends will cherish for years to come. If you are planning to celebrate a...
hotel consultant
When business becomes leisure
Business travelers are the bread and butter for many city hotels, but as the workforce continues to evolve their wants and needs are also shifting. Fortunately a majority of employees traveling for work are happy with the prospect and hoteliers can benefit from their willingness. A significant amount of millennial...
hospitality consultant
Perceiving complaints as constructive criticism
Dealing with guest conflict is one the hardest things employees face in the service industry. If poorly managed, an on-property complaint can escalate to a bad online review and negative reviews can frighten prospective guests away and put a permanent scar on the reputation and revenue of the hotel property....
Luxury Restaurant design
Travel with a conscience
New trends are emerging as hotel management teams seek to reinvent themselves in the face of global travel patterns. Much of the reinvention is happening among luxury and boutique hotels that have shown surprising strength in the face of global competition. As the constant stream of new hotels hit the...
hospitality consultant
The Right Fit
Selecting the ideal designer for an upcoming hotel property is the foundation for its success. Choosing the designer that you think has the right approach, one that knows how to translate a particular brief into a very good design is the beginning of a long and fulfilling relationship. Hoteliers need...
room management
Wired For The Future
Driven by smarter devices everywhere armed with cloud based services and cognitive intelligence, the world is changing at a dizzying pace and resort and hotel management teams are scrambling to keep up with this reality. The falling cost of innovations and easy access to new technology has resulted in hyper...
hospitality consultant
On the health path
Travelers needing an outlet different from normal are heading for a transformative healthy experience making wellness tourism popular. There are many new combinations of travel destinations that focus on ‘healthy’ experiences that appeal to both children and adults that come at much more affordable price-points. With so much constant daily...
hospitality consultant
The brand dilemma
The decision on whether to brand a property or to operate independently is one that hotel owners need to take into consideration right from the start as it will have a lasting impact on success. The hotel’s brand will be a defining part of the profitability, image and value of...
hospitality consultant
The hidden element
What irks travelers even more than having to pay the growing number of hotel fees is the fact that they may not even know about them until they've already booked the room, or worse, are presented with their bill. So you need to do your due diligence and find out...
hospitality consultant
Training to be exceptional
‘Experience’ is the buzzword in the hospitality industry and many hotel management teams are striving to provide the perfect conditions that turn the experience of a hotel stay into a loyal repeat guest, setting it apart from everyone else. Emotionally intelligent employees connect at the “heart level” with guests and...